1. Data controller
The data controller of the personal data collected through the website kurjersriga.lv is the operator of the courier service Kurjers Rīgā (kurjersriga.lv), Latvia.
2. What data is collected
When you submit a request form on our website, we collect the following personal data:
- Name
- Phone number
- Pickup and delivery addresses
- Shipment description and any notes provided
We do not collect payment card data. We do not collect data on minors.
3. Purpose of data processing
3.1. To process and fulfil the courier service order — confirming price, time, pickup and delivery.
3.2. To communicate with you regarding your order.
3.3. To respond to enquiries submitted through the form.
We do not use your data for marketing purposes without your explicit consent.
4. Legal basis
Personal data is processed on the basis of your consent (consent checkbox in the form) and for the performance of the service contract (GDPR Art. 6(1)(b) and (a)).
5. Data sharing
5.1. We do not sell or share your data with third parties for commercial purposes.
5.2. Data may be shared with service providers who assist in form submission processing (e.g. webhook service), subject to data processing agreements.
5.3. Data may be disclosed to law enforcement or regulatory authorities where required by law.
6. Data retention
6.1. Order data is retained for up to 12 months after fulfilment of the order for accounting and complaint resolution purposes.
6.2. After this period, data is deleted unless a longer retention period is required by law.
7. Your rights
Under the GDPR, you have the right to:
- access the personal data we hold about you
- request correction of inaccurate data
- request erasure of your data
- object to processing or withdraw consent
- request restriction of processing
- lodge a complaint with the Data State Inspectorate (Datu valsts inspekcija)
To exercise your rights, please use the form on our contact page.
8. Cookies
Our website uses cookies. See our Cookie Policy for details.
9. Changes to this policy
We may update this privacy policy. The current version is always available at this URL.
Last updated: 2025